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Supervisor, Inbound Call Center
Price : Please contact
Date listed : 2009-Feb-19
Every day, across the country, Qualis Health works with our partners to improve healthcare delivery and health outcomes for millions of Americans.​  As one of the nation’s leading healthcare quality improvement organizations (QIOs), we’re dedicated to ensuring that patients receive the right care, at the right time, in the right setting.​  To learn more, visit  http://www.​qualishealth.​org/​

 

What you’ll do:

 

You’ll provide day-to-day supervision of our inbound call center staff and operations.​  Under the direction of the Call Center Manager, you’ll:

 

-          Assign, direct, and monitor workload and work flow;

-          Create and manage staff schedules;

-          Monitor and help to remove barriers to individual employee performance;

-          Orient new hires and provide on-going training and support;

-          Resolve escalated customer service issues; and

-          Facilitate process improvements.​

 

What you’ll bring:

 

You have at least four years of inbound call center customer service experience (preferably in healthcare, insurance, or a related industry), at least two years in a supervisory or lead role, plus an Associate’s degree in a related field, or the equivalent combination of education and work experience.​  You’ve developed and delivered on-the-job training and adjusted content and/​or delivery based on your analysis of post-training results.​  Experience with process improvement initiatives is preferred.​

 

At a time in America’s healthcare when there are major problems to solve, we invite you to join us by emailing your resume to jobs@​qualishealth.​org using “Call Center Supervisor” as your subject line.​




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