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Operations Manager
Price : Please contact
Date listed : 2009-Jan-09
Compass Group, The Americas Division is the nation’s largest contract support services and hospitality provider, with over 160,000 associates throughout the United States, Latin America, and Canada and revenues of $7.​7 billion.​ Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending.​ That kind of commitment commands only the best, and it’s our great people providing great service that generates our great results.​ In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential.​ Play a key role in our future success.​


Crothall Services Group provides facilities management services to over 500 hospitals, colleges, schools, and businesses throughout the US and Canada.​  Formed in 1991, annual sales exceed $600 million.​  In our Environmental Services/​Housekeeping Division, our on-site managers train and direct hourly cleaning staff and administer our programs (many are software based).​  Our objective is to reaise cleaning standards and lower costs, promoting high customer satisfaction and retention.​  Our people are our most important asset.​  Building their skills and careers means that we can betters support our customers and meet the challenge of future growth.​  Come with energy and passion, and we\'ll teach you the business.​  Grow with us.​

Job Description

Directs and oversees operational needs of the Housekeeping Department.​  Coordinates the tasks of the subordinate supervisory staff.​  Assures that staff is trained in accordance with JCAHO guidelines.​  Schedules staff to meet the needs of the facility doing so in line with budgetary constraints.​  In the absence of the Unit Director acts as the administrative liaison between key client contacts and the department


Job Responsibilities:



      Establish and annually review standards and work procedures for all Housekeeping staff in accordance with established policies and practices of the facility.​  

      Plan work schedules, hours, areas of work and job duties to ensure adequate housekeeping services are rendered to all areas.​
    * Interview, select, hire, evaluate and recommend termination of facility housekeeping personnel in accordance with facility standards.​

      Orientate, develop and supervise of all supervisory/​housekeeping staff under span of control.​

      Regularly inspect and evaluate physical condition of facility; recommend painting, repairs and furnishings.​

      Provide monthly administrative progress reports relative to short term accomplishments, future short term plans and staff education/​training

      Supervise the relocation and storage of all furnishings and equipment as well as the relocation of space to improve the sanitation and appearance of the facility.​

      Report unsafe conditions and conduct research to improve housekeeping technology.​

      Conduct regular staff meetings and communicate with members of other departments to coordinate housekeeping activities.​  May serve on facility-wide committee.​

      Schedule major project work, assuring that adequate staff and supplies are available to perform said tasks.​

      Conduct regular inventory of housekeeping supplies and order same, keeping costs in line with approved budgetary amounts.​

      Maintain and support facility goals and objectives as they relate to third party patient survey process

      Coordinate all outside services relative to the Housekeeping department (ie.​ Pest Control, Window Cleaning, Medical Waste, Solid Waste, Document Destruction and Recycling program.​

Job Requirements:


      Four year college degree or equivalent work experience
    * One to two years supervisory experience in housekeeping or service-related field with high customer/​client contact required

      Ability to communicate effectively in written format and oral presentations

      Ability to multi-tasks and establish priorities

      Ability to maintain organization in a changing environment

      Exhibits initiative, responsibility, flexibility and leadership

      Possess a thorough knowledge of contract administration and office procedures

      Ability to use working knowledge of working environment to meet established goals and objectives

      Demonstrated progressive growth in the field of health care housekeeping facility maintenance.​

Great People.​ Great Service.​ Great Results.​
At Compass Group, The Americas Division, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve.​ We retain the finest workers with a highly competitive compensation and comprehensive benefits plan.​ If you’re looking for a career where you set the standard for personal advancement, then Compass Group, The Americas Division is for you! Working together, we will continue to experience success as the industry’s best.​


Achieving leadership in the foodservice industry

Compass Group, The Americas Division is a diversity growth-oriented organization.​ Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates.​ EOE & AA Employer M/​F/​D/​V


All applicants must apply online at www.​compassgroupcareers.​com.​

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